Privacy & Warranty Policies
Your trust is important to us. Learn how we protect your information and stand behind our products.
Privacy Policy
LAVIA HAIR (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, place an order, or contact customer service. This information may include:
- Personal Identification Information: Name, email address, shipping address, phone number.
- Commercial Information: Records of products purchased, and order history.
- Payment Information: Credit/debit card numbers or other payment details. We use third-party payment processors and do not store your full payment card information on our servers.
2. How We Use Your Information
We use the collected information for various purposes:
- To process and fulfill your orders, including sending you tracking information.
- To communicate with you about your order, our products, and promotions.
- To improve our website, products, and customer service.
- To prevent fraud and enhance the security of our service.
- To comply with legal obligations.
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. This includes:
- Shipping carriers (e.g., FedEx, DHL, UPS).
- Payment processors.
- IT and cloud storage service providers.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
5. Your Rights
Depending on your location, you may have rights regarding your personal data, such as the right to access, correct, or delete the data we hold about you. To exercise these rights, please contact us at privacy@laviahair.com.
6. Cookies
Our website uses “cookies” to enhance your experience. You can choose to disable cookies through your browser settings.
7. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date.
Refund & Warranty
LAVIA HAIR offers a 12-Month Quality Guarantee from the date of purchase against manufacturing defects.
Warranty Coverage
This warranty covers:
- Excessive, unnatural shedding not caused by improper handling.
- Splitting or breakage of the hair weft base (PU tape) under normal use.
- Significant tangling that persists despite proper care.
What is Not Covered by Warranty
The warranty does not cover issues resulting from:
- Improper care, handling, or styling (e.g., use of non-recommended products, excessive heat directly on the tape).
- Customer-applied chemical treatments (e.g., bleaching, coloring) that cause damage.
- Normal wear and tear, including gradual thinning over time with multiple uses.
- Damage from improper installation or removal.
- Custom orders, including customized color, length, or texture, are final sale and cannot be returned or exchanged unless defective.
Return & Refund Policy for Standard Orders
- Eligibility: We accept returns within 14 days of delivery for unopened and unused standard products in their original packaging.
- Process: To initiate a return, please contact our customer service team at support@laviahair.com with your order number. Once approved, we will provide a Return Merchandise Authorization (RMA) number and return instructions.
- Refunds: After we receive and inspect the returned item, we will process your refund to the original payment method within 5-10 business days. Shipping costs are non-refundable.
- Exchanges: We currently offer refunds only. For a different product, please place a new order after your return is processed.
Defective Product Claims
If you believe you have received a defective product, please contact us within 7 days of receipt at support@laviahair.com with your order number and clear photos/videos of the defect. We will review your claim and, if validated, provide a replacement or full refund.
Shipping & Returns
Shipping Information
We offer worldwide shipping with the following options:
- Standard Delivery: 3-5 business days for bulk orders and in-stock items.
- Express Options: FedEx, UPS and DHL Express shipping available.
- Tracking: All orders include tracking information.
- Custom Orders: Production time for custom orders varies based on specifications.
Return Policy
We want you to be completely satisfied with your purchase:
- Timeframe: Returns accepted within 14 days of delivery.
- Condition: Products must be unopened, unused, and in original packaging.
- Custom Orders: Cannot be returned unless defective.
- Process: Contact our customer service to initiate a return and receive an RMA number.
- Refunds: Processed within 5-10 business days after we receive and inspect returned items.
- Shipping Costs: Original shipping charges are non-refundable.
International Orders
For international customers:
- Customs duties and taxes are the responsibility of the customer.
- Delivery times may vary based on destination country.
- All shipments include necessary documentation for customs clearance.
Shipping & Returns
For your records, you can download a PDF version of our complete policies document.
